Misleading order instruction
Not happy. Ordered online the 10" square classic original (pre-cut). It says "This 10” square cake is cut into 25 pieces by DEFAULT unless customer requests not to. But when I collected it, it came UNCUT meaning it was not pre-cut into 25 square pieces. Thinking that i had ordered wrongly, I proceeded to attempt to cut the cake myself, using the base as a guide but it turned out to be disastrous. Luckily my guests had not arrived so I quickly brought it back to the shop to have them cut for me. Then the staff asked if I had ordered online and that I should actually have selected "UNCUT". My god this was confusing and I had failed to understand . By pre-cut I take it to mean it will be cut into 25 pieces "by default" - yet I had to select "UNCUT" which I would definitely take it to mean is not cut at all. Very confusing indeed! Overall, My guests and I are very happy with the taste and they were impressed with the fact that the birthday cake is not the traditional, typical creamy cake. I collected the cake from E-Hub branch on 02 March evening and I do compliment the female staff who was very patient to explain to me and had it cut for me while I was understandably frustrated. Thus saving the night .
beautiful and delicious!
beautiful and delicious!
Always good.
This is my kids favorite cake. All three never fail to request this for their birthday. Ordering to picking up is always efficient too
Delightful sweets!
Adults and kids will love this! Best for daily indulgence or gatherings with friends/family.
Delivery Details
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Outlet
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Additional surcharge of $2 for delivery on dates marked in red. URGENT/ SAME DAY DELIVERY call 6980 6960
*one complimentary candle provide for whole cake only*
CNY Eve Delivery 10am- 3pm only